Answer
Jan 22, 2024 - 08:44 AM
At LOCKSMITH KEYLESS we stand behind the quality of our goods and want you to be fully satisfied with your order experience.
All orders have been counted and verified by 2 Locksmith Keyless Warehouse personnel. Please confirm items and quantities, if there are any discrepancies please address them within 48 hours of delivery.
You can request a return for a new and unopened product for a Store Credit within 30 days of purchase. If 30 days have gone by, unfortunately, we can’t offer you a Store Credit or Exchange.
To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original package.
Brand New OEM Keys / Lishi / Turbo Decoder / Readers / Hollon Safes / ILCO Keys, Remotes & Lock Cylinders / Strattec / Software cannot be returned unless noted otherwise.
Machines / Electronic Devices / Brand Name Locks must be approved thru Manufacturer or Locksmith Keyless Tech Support.
We do not refund programming costs in case of unsuccessful programming by a local tech. We stand behind our product with a full refund, however, we have no control over who is programming it for you. The remote may not program because the vehicle is not equipped, requires a different remote (OEM or aftermarket), and there are some electrical issues with the vehicle (like low car battery voltage, bad fuse, or other issues). Also not every key programmer covers all year make and model, so the tech may or may not have the proper software and hardware to program.
How To Return An Item
- All sales are final unless you are a Professional Locksmith not an individual customer
- Please note that we do not refund shipping charges.
- Must be in its original packing with the company label.
- Return must be made within 30 days of the original purchase.
- Customers are responsible for return shipping unless noted otherwise.
- Any product that has been used cannot be returned unless noted otherwise.
- Return must be approved before the item can be returned.
- Returns without an RMA number may be refused/returned back to the shipper at their expense.
- All returns are subject to inspection and a restocking fee.
- All returns will receive a store credit to the customer's in-store account.
- NO REFUND WILL BE GIVEN.
- If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued.
